Layer27 experienced a network disruption on June 11, 2025, due to a software defect in a core switch operating system. This issue temporarily impacted communication between infrastructure services, resulting in inaccessibility for some customer workloads. Our engineering team immediately identified the root cause, performed recovery procedures, and fully restored services by 1:28 PM ET. We are working with our vendor on a permanent fix and accelerating infrastructure improvements, including the deployment of additional availability zones to enhance resiliency. We appreciate your continued trust and remain committed to the highest standards of reliability and transparency.
Posted Jun 11, 2025 - 20:39 EDT
Investigating
We’ve identified an infrastructure issue that is currently impacting some services. Our team is actively investigating the cause and working to resolve it as quickly as possible. We’ll continue to provide updates as more information becomes available. Thank you for your patience.
Posted Jun 11, 2025 - 11:16 EDT
This incident affected: Layer27 Monitoring Services (Pod01) and EAST-2 (Cloud Services, Backup Services, Disaster Recovery Services).